Customer Satisfaction is Our Priority

If you are not satisfied with your order (product or service), please contact hello@courtnayscrystals.com. Even if you do not wish to return an item, your experience is important to us. Please provide your feedback and we are grateful for the opportunity to try to make it right.

Order Cancellation

Order Cancellation Policy for Products

The crystal shop is closing so ALL SALES ARE FINAL.

Order Cancellation Policy for Services

Completed services are NEVER eligible for a refund. Refunds or cancellations on unfulfilled services must be requested within 24 hours of purchase. Customers with two or more order cancellation requests within 365 days will be charged a 5% processing fee.

To initiate a cancellation, email hello@courtnayscrystals.com.

Order Cancellation Policy for Digital Products

There are no refunds or cancellations on digital products. Digital products are items such as but not limited to on-demand classes.

Returns

Return Policy for Products

The crystal shop is closing so ALL SALES ARE FINAL.

Refund Policy for Services

Completed services are NEVER eligible for a refund. Refunds or cancellations on unfulfilled services must be requested within 24 hours of purchase. Customers with two or more order cancellation requests within 365 days will be charged a 5% processing fee.

To initiate a cancellation, email hello@courtnayscrystals.com.

Refund Policy for Digital Products

There are no refunds or cancellations on digital products. Digital products are items such as but not limited to on-demand classes.